
Sarah: Hello (unexcited, uninterested, just a simple hello)
Katrina: Hey Sarah
Sarah: Katrina! I was just thinking of you, it’s great to talk to you!
Can you see how the way Sarah answers the phone will make Katrina feel special. It sounds like Sarah’s excitement came about only once she knew that she was talking to Katrina. This way Katrina gets the feeling that Sarah really is excited to talk to her.
I’ve been using this technique for years now with great results. The person always gets excited knowing my enthusiasm comes based off of them. Give it a try and see what kind of results you get.